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How We Handle Your Personal Data

At indokasino.net, your personal data belongs to you — we collect only what we need to run your account, process your transactions via DANA, OVO, GoPay and QRIS…

Data collected only when neededDANA, OVO, GoPay & QRIS transactions protectedYour right to access or delete your dataNo sale of personal data to third partiesQRIS & bank transfers handled securely

Explore lobby Read FAQ

Explore What Information We Actually Store

indokasino.net Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment identifiers linked to your chosen method — whether that is your DANA wallet number, OVO account, GoPay phone number, or the QRIS code associated with your bank. We

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also log device identifiers and session activity to detect unusual behaviour and protect your account from unauthorised access. Transaction records are retained for the period required by applicable financial regulations, which depends on local law. We do not store your full card or bank credentials on
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our servers; those are handled by our payment processing partners under their own security certifications. Browsing data such as pages visited and session duration is collected in aggregate form only and is never tied back to your personal identity without your explicit consent.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you need to request access to your stored data, ask us to correct an error, or submit a deletion request, our dedicated privacy support channel is open every day from 08:00 to 23:00 Western Indonesia Time. You can also reach the team by live chat or email, and we aim to acknowledge every privacy request within 24 hours of receipt. For players in Denpasar or anywhere across Indonesia, the same contact routes apply regardless of your time zone offset within the country.

Team online

Live Chat

Open the chat widget from any page on indokasino.net between 08:00 and 23:00 WIB to speak with a privacy support agent who can log your data request immediately.

Email Privacy Team

Send your full data-access or deletion request to our privacy inbox. We acknowledge within 24 hours and resolve most requests within 7 business days of verification.

Account Settings Panel

Log in, go to Account Settings, and select the Privacy section to download a copy of your stored personal data or update consent preferences without contacting support.

HOW WE PROTECT DATA

Browse Our Data Handling and Security Practices

We have structured our data practices around clear rules: collect the minimum, retain only as long as required, and give you straightforward controls.

Cookies and Tracking

We place session cookies to keep you logged in and analytics cookies in aggregate form only. You can adjust cookie preferences via the banner that appears on your first visit, or any time through your browser settings.

Account Security Measures

Your password is hashed and never stored in plain text. Suspicious login attempts from unrecognised devices trigger an automatic verification step before access to your account or wallet is granted.

Payment Data Retention

Transaction records linked to DANA, OVO, GoPay and QRIS are retained for the period mandated by Indonesian financial regulations, which depends on local law, and are not used for any purpose beyond compliance and dispute resolution.

Internal Data Access

Only staff roles with a verified operational need — such as account verification agents and fraud analysts — can view your personal record. Access is logged and audited on a rolling monthly basis.

Third-Party Sharing Policy

We do not sell your personal data. We share it with payment processors (DANA, OVO, GoPay, QRIS network partners) and fraud-screening vendors strictly under data-processing agreements that bind them to our privacy standards.

Your Right to Request Changes

You can request a full export of your data, ask us to correct inaccurate records, or request deletion of your account data by contacting us via live chat, email, or the Account Settings panel at any time.

Switch to the Answers You Actually Need

Below are the questions we receive most often about how indokasino.net collects, stores and handles personal data. If your question is not covered here, our privacy support team is reachable via live chat between 08:00 and 23:00 WIB every day of the week.

We collect your name, email, phone number and the payment identifier for your chosen method — DANA, OVO, GoPay or QRIS. Device identifiers and session logs are also recorded to keep your account secure against unauthorised access.

No. We do not sell your personal data. We share information only with payment processors and fraud-screening partners under strict data-processing agreements, and only for the specific purpose of running your account and transactions.

Transaction records — including those for DANA, OVO, GoPay and QRIS payments — are kept for the period required by applicable financial regulations. The exact duration depends on local law and may vary by transaction type.

Yes. Log in, navigate to Account Settings and select the Privacy section to request a full data export. Alternatively, contact our privacy team by live chat or email and we will process your request within 7 business days.

Submit a deletion request via live chat (08:00–23:00 WIB), email, or the Account Settings panel. We will verify your identity first, then process deletion of data we are not legally required to retain, typically within 14 business days.

We use session cookies to keep you logged in and aggregate analytics cookies to understand site performance. No analytics cookie is linked back to your personal identity. You can adjust all cookie preferences via the consent banner or your browser settings at any time.

Access is restricted to staff with a verified operational need — account verification agents and fraud analysts. Every internal access is logged and reviewed monthly so there is a clear audit trail for your records.

How We Handle Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email Privacy Team

Account Settings Panel

Browse Our Data Handling and Security Practices

Cookies and Tracking

Account Security Measures

Payment Data Retention

Internal Data Access

Third-Party Sharing Policy

Your Right to Request Changes

Switch to the Answers You Actually Need

01 What personal data does indokasino.net collect when I open an account?

02 Does indokasino.net sell my data to other companies?

03 How long do you keep my transaction records?

04 Can I download a copy of all the data you hold about me?

05 How do I ask you to delete my personal data?

06 What cookies does indokasino.net place on my browser?

07 Who inside indokasino.net can see my personal account data?

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